Privacy Policy
Effective Date: [01-01-2025]
Solimedia Technology Inc. is committed to protecting the privacy of our business customers, partners, and visitors to our website. This Privacy Policy explains how we collect, use, and disclose personal and business information. We protect this information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We also comply with applicable provincial privacy laws.
1. Information We Collect
We may collect personal and business information such as:
- Business Information: Company name, billing and shipping addresses, tax identification numbers, and purchase history.
- Contact Information: Name, job title, phone number, and email address of company representatives.
- Account Information: Login credentials, preferences, and communication settings.
- Payment Information: Payment details processed through secure third-party providers (we do not store full credit card numbers).
- Website Usage Data: IP address, browser type, device information, and site activity collected via cookies and analytics.
2. Purposes for Collection
We collect and use personal information only for purposes that a reasonable person would consider appropriate, including:
- Processing and fulfilling orders.
- Managing B2B accounts and customer relationships.
- Providing technical support, quotations, and invoices.
- Communicating about product updates, promotions, and service offerings.
- Improving our website, products, and services.
- Complying with legal and regulatory requirements.
3. Consent
By providing your information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 9).
4. Disclosure of Information
We do not sell or rent personal information. We may share information only with:
- Service Providers: Shipping carriers, logistics partners, IT support, and payment processors.
- Business Partners: Where collaboration is required to deliver integrated solutions.
- Legal or Regulatory Authorities: If required by law, court order, or government regulation.
5. Data Security
We take reasonable safeguards—administrative, technical, and physical measures—to protect personal information against unauthorized access, use, loss, or disclosure. We do not collect or keep payment customer credit card or other form of payment information. All payment information is directly collected by payment gateway & it’s associated financial institution.
6. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to improve functionality and understand usage. You may disable cookies in your browser, though this may affect certain website features.
7. Data Retention
We retain personal information only as long as necessary to fulfill the original purposes. We keep it as required by law. Once no longer needed, data will be securely destroyed or anonymized.
8. Your Rights under Canadian Law
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for certain uses, subject to legal or contractual obligations.
- Ask how we use or disclose your information.
Requests can be made in writing to our Privacy Officer (see below). We will respond within the timelines required by law.
9. Contact Us
For questions, access requests, or complaints about how we handle your information, please contact:
Privacy Officer
Solimedia Technology Inc.
329-470 Granville Street
Vancouver BC V6C1V5 Canada
Email:acc_admin@solimedia.net
Phone: +1 604 336 7000
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Effective Date.”