Return & Refund policy.
At Solimedia Technology, we are committed to customer satisfaction and transparent business practices. Our 30-day return policy ensures a fair and straightforward return process for all eligible purchases.
30-Day Return Window
Customers may request a return within 30 days of the delivery date. To qualify for a refund, items must meet the eligibility conditions outlined below.
Return Eligibility Requirements
To be approved for a return, the following conditions must be met:
- The product must be in brand-new condition
- The device must not be used, activated, or installed
- The item must be returned in its original, unmarked, unsoiled, and undamaged packaging
- All included accessories, manuals, cables, and components must be returned intact
Returns that do not meet these conditions will be rejected or topic to extra deductions.
Restocking Fee
Shipping Costs
- Customers are responsible for return shipping charges
- Original outbound shipping fees are non-refundable
- We recommend using a trackable shipping service to ensure safe delivery
Solimedia Technology is not responsible for items lost or damaged during return transit.
Refund Processing Timeline
Once the returned item is received and inspected, refunds are processed within 3 business days.
Refunds are issued to the original method of payment, including:
- PayPal
- Credit Card
- Interac e-Transfer
Processing times may vary depending on the financial institution.
Transparency & Fair Practice
This return and refund policy aims to protect our customers and our business. It maintains fairness, accountability, and product integrity, particularly for sensitive electronic and networking equipment.
If you have questions about product eligibility before initiating a return, please contact our support team with your order number.
sales@solimedia.net
Tel: +1 604 336 7000