A complete return and refund policy is essential for maintaining customer trust and satisfaction.
We would like to clearly outline that purchased items can be returned within 30 days. This is provided they are in brand new condition with unopened packaging. A restocking fee of 15% is applicable, and customers are responsible for the shipping costs when returning an item. It is important to note that items which have been removed from their original packaging, used, installed, or tested are not eligible for return. The condition of the packaging is also crucial; it must be unmarked and undamaged to qualify for a return. This policy ensures that the process is transparent and fair for both the company and the customers.
