Our secure payment
Our servers are protected with SSL connectivity, ensuring that all data transmitted through our website remains secure. The registration details you give are used solely for processing and fulfilling your orders. From time to time, we may also send you important service-related announcements or updates.
Return & Refund policy
Any refunds on payments made by Visa/Mastercard or PayPal will incur a 3% fee. This fee is stipulated by PayPal, our payment gateway.
Payments made by Interac will not have a refund fee.
The purchased units can be returned if they are in brand new condition. The box must remain unopened, and the packaging has not been opened or marked. This must be done within 30 days of purchase. A 15% restocking fee will be deducted. The customer must also pay shipping charges to return the item. Goods which have been taken out of their packaging, used, installed or tested will not be accepted for return.
Using Visa/Mastercard/Paypal
All customer payment information is collected by Visa/Mastercard & PayPal directly. Our servers do not collect confidential information & we keep no records of your instruments of payment.
Delivery of your purchase.
Normally purchases made on a business working day before 15:00 PST are shipped the same or next working day. Purchases made after this cut off time will be shipped the next business day. Please be advised that our site acquires the estimated delivery time from courier companies portals & these are estimates. We do not take responsibility for courier companies delivery times.
Shipping Charges
Our platform shows free shipping while you are not logged in. This happens because the system is unable to calculate shipping charges without your address and province/state for tax purposes. Shipping is not free. It is free when you pick up from the store. You can also use your own account with a carrier to ship the items.
Warranty Condition
Please note the product you purchased has a 1 year (12months) warranty. Do not open the unit or try to repair the item as this would void the warranty on the product.
The warranty means; equipment hardware is warranted for the term of 12 months from the purchase date. It is guaranteed to be free of defects in materials and workmanship under normal use and service. This does not include electrical, mechanical, or other damage resulting from improper use of hardware, either accidental or intentional. The warranty does not include the product’s fit for purpose, nor does it include firmware. Equipment damaged by physical abuse or over-voltage is not eligible for warranty repair. Equipment affected by lightning is also excluded. Lastly, using equipment in a way not intended by the manufacturer makes it ineligible for warranty replacement.
Export restrictions
The goods purchased are for use within Canada & Unites States. The purchaser is aware that the goods (hardware, software and technologies), acquired from Solimedia Technology Inc. are subject to sanctions imposed by the European Union (EU), United Nations (UN), and OFAC (The Office of Foreign Assets Control of the United States of America). These are set by binding laws on export control and economic sanctions restrictions. By making a purchase, you agree and acknowledge this commitment. You, along with any of your subsidiary and affiliated companies, will not export or re-export the goods directly or indirectly. You also agree not to transfer or issue the goods to prohibited destinations. You also agree not to make the goods available to any restricted entity. This restriction applies under binding EU, UN, and/or OFAC export control regulation.